Purpose
Use a support ticket for account, billing, technical, or service-related help.
Steps
Log in to the Phoenix Hosting client area.
Select Support and then Open Ticket.
Choose the department that best matches your request, such as Billing, Technical Support,or Sales.
Enter a clear subject line.
Describe the issue, including the affected domain or service, what you were doing, when it started, and any error message.
Attach a screenshot if it helps show the problem. Remove passwords, payment data, and confidential information first.
Expected result
You receive a ticket reference number and can view replies in the client area and at your registered email address.
Include this information
Affected domain name or service
Exact error message
Approximate time and date the issue began
Steps that reproduce the problem
Screenshots that do not contain passwords or confidential information
